Shipping Policy

Thank you for shopping with Dahlia Wander! We are dedicated to ensuring a smooth and efficient shipping experience for our customers. Please read our shipping policy carefully for details on how we handle orders, shipping options, and delivery.

1. Order Processing Time

  • All orders are processed within 1-3 business days of receiving payment.
  • Orders placed after 3:00 PM (local time) may not be processed until the following business day.
  • Please note that processing times may be extended during peak seasons or public holidays.

2. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Express Shipping: Estimated delivery time is 1 business day.

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on the shipping method selected and the delivery address.
  • Free standard shipping may be available for orders over a specified amount. Please check our website or contact our customer service for more details.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment. You can also track your order directly through our website by logging into your account.

6. Shipping Issues & Damages

  • If your package is damaged during shipping, please contact us within 48 hours of receiving your order. We will assist you in resolving the issue and may request photos of the damaged product.
  • In the rare event that an item is lost or delayed in transit, please contact our customer service team, and we will help you track your order with the carrier.

7. Address Accuracy

  • Please ensure that the shipping address provided is correct and complete. Dahlia Wander is not responsible for delays or delivery issues resulting from inaccurate or incomplete address information.
  • If there is a mistake in your shipping address after placing the order, please contact us as soon as possible to correct it.

8. International Shipping

  • For international orders, customs duties, taxes, and fees may apply, depending on the destination country. These additional charges are the responsibility of the customer.
  • Delivery times for international orders may vary and are dependent on the customs process in your country.

9. Order Modifications & Cancellations

  • Once an order is placed and processed, we are unable to make changes or cancel the order. Please ensure all details are correct before completing your purchase.